Frequently Asked Questions

Am I eligible to apply for an STF loan?

To apply, you must be aged between 18 and 69, live in an area that STF covers and have a UK bank account and debit card. You cannot be bankrupt, have an IVA or be in a debt management programme. You will also need a mobile phone.

You can check if we cover your area by entering your postcode at the second step of our loan calculator tool on the 'apply now' page.

Can you tell me if I will be accepted for an STF loan before I apply?

Each application is assessed based upon the information you provide us with on the online application form, and from the visit from your local agent. At this point we will assess your affordability and suitability so, unfortunately, we can't tell you if you will be accepted until your application is processed.

How do I apply for an STF loan?

If you’re a new customer, you need to enter your details via our loan calculator tool. If you pass our pre-application checks, you'll be directed to the application page where you'll be prompted to fill out your details in our online form.

New customer? Click here to apply for a short term cash loan or Love2shop card

If you are an existing customer looking for new credit you need to click on the Login button at the top of this page and register your account. Once you have registered you will be able to apply for further credit.

Borrowed from us before? Click here to set up your personal online account.

Will I be credit checked when I apply?

As part of the application process, we carry out a credit search on all new customers. We believe that, as responsible lenders, it is our job to make sure our customers are able to afford the credit they apply for. Making such checks also ensures we are in the best position to work with our customers if they face financial problems later on. As a family run business, we understand how frustrating it can be when you're refused a loan for a minor lapse on your credit history. While some lenders have very strict lending policies, we do our best to give you a chance to take out a loan and build up your credit history by repaying your loan weekly.

We'll help you start off with a small cash loan subject to a fully completed affordability assessment. Plus, STF will never add charges to your account. If you struggle to make a payment, the last thing you need is more debt, so rather than work against you, we will work with you to help you build a better credit rating and improve your financial future. With STF, you're not A LOAN, you're a part of THE FAMILY.

Will I need to send in any extra paperwork?

You won't be required to send any paperwork. All of that is processed when one of our friendly agents visit you at your home. They will ask you for proof of your affordability, to sign the credit agreement, the application form and a mandate that gives us permission to collect your payments. They may also need to see a proof of residency and income.

What fees will be applied to my loan if I run into problems with my repayments?

Absolutely none. At STF, we believe in helping our customers if they run into financial difficulties. Adding more debt to your account will only make things worse for you and that is not something we want to do. However, it is in your interests to keep your repayments up because further loans depend on your payment history.

Why do you need my debit card details?

This is simply so we can register your card to your account and take payments from you on your payment due dates.

What if I want to pay off my loan early?

No problem, you can either pay off your balance (including a rebate if applicable) within your account on the website, or phone Customer Care on 0333 433 0013. They will calculate your rebate for you (if applicable) and you can pay the balance off over the phone with your debit card.

Why has my application been declined?

There are many reasons why an application may have been declined, but it doesn't necessarily mean you won't be accepted for a Short Term Finance loan in future. Your financial circumstances change all the time, so don't feel you won't ever be accepted. Just give us a call and we'll be happy to explain the situation.

How can I check my current balance and previous payments?

If you register your account on the website, you can get all sorts of information about your account, including your current balance, statements, previous loans and whether you're at a point where you can apply for a new loan.

How do you collect my repayments?

Every week on your payment due day, we will collect your payments using a Continuous Payment Authority (CPA). This means the payment will be collected from your debit card. You can cancel the CPA authority by phoning STF on 0333 433 0013.

What if I change my debit card or the bank updates my current one?

Simply call STF on 0333 433 0013 and ask to change your card details. Our customer care team will verify your new card and update your account with the new details.

Where can I get free financial advice?

There are a few great online services dedicated to helping you manage your finances. Below are two of our favourites, but you can also check out the Short Term Finance blog for all kinds of tips and tricks around making your money go further.

The National Debtline:
0808 808 4000

The Money Advice Service
0300 500 5000

What if I have trouble registering or logging in to "My Account"

Don’t hesitate to call us on 0333 433 0013 or email us at [email protected]

How do i make a complaint?

We have written internal procedures for the reasonable and prompt handling of complaints, which are available on request and when we acknowledge any complaint.

If you have a complaint, you should address it to Keith Baines at 155 Bromford Lane, Erdington, B24 8DJ or call us on 0333 433 0013

We will acknowledge receipt of your complaint promptly within five working days and send you details of our complaints procedure.

If your complaint is not resolved to your satisfaction you can ultimately refer it to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Loan Payment Calculator

Please select your loan type

How much would you like to borrow?

Loan Amount: £0

Interest: £0

Weekly repayments: £0

Total to repay: £0

Apply Now

What our customers say about us...

Are you ready to apply now?

Feeling a little worried about your credit history? As a family run business, we understand that a minor lapse on your credit record doesn't necessarily reflect your character, or even give a true representation of your financial situation. While some lenders have very strict lending policies, we do our best to give you a chance to take out a loan and build up your credit record with a small loan paid back every week. Even if you aren’t working at the moment, we may be able to help. Find out more here.

Calculate your repayments