We are always happy to hear from you so please feel free to get in touch, whether you’re unsure about the online application process, have some questions about your current account, want to make a payment or just need some financial advice. Don’t forget that by registering your account at www.stf.online you can get all the information you need about your account.
If there is any part of our service that you aren’t happy with, please get in touch by phoning us on 0333 433 0013. We will then investigate your complaint in a fair and honest way. We take complaints very seriously and endeavour to resolve them quickly and then explain the reasons for reaching our decision. In the unlikely event that you aren’t happy with the outcome, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of our final response.
Their details are as follows:
Financial Ombudsman Service
“I have been using STF for many a year, now and my experience with them has been fantastic. The process of applying for a loan is very easy and fast and the agents at STF has been absolutely fantastic.”
"One of the agents at STF, Betty was incredibly helpful. She went through all the details with us thoroughly in order to make sure we understood everything. "
“STF are very understanding. I’ve been a customer for over 8 years and when I had to go in to hospital I couldn’t meet the repayments for one week. I spoke to STF and they were happy for me make up the repayments the following week once I was out of hospital.”
Feeling a little worried about your credit history? As a family run business, we understand that a minor lapse on your credit record doesn't necessarily reflect your character, or even give a true representation of your financial situation. While some lenders have very strict lending policies, we do our best to give you a chance to take out a loan and build up your credit record with a small loan paid back every week. Even if you aren’t working at the moment, we may be able to help. Find out more here.Calculate your repayments