Contact

We are always happy to hear from you so please feel free to get in touch, whether you’re unsure about the online application process, have some questions about your current account, want to make a payment or just need some financial advice. Don’t forget that by registering your account at www.stf.online you can get all the information you need about your account.


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Complaint Resolution Process

If there is any part of our service that you aren’t happy with, please get in touch by phoning us on 0333 433 0013. We will then investigate your complaint in a fair and honest way. We take complaints very seriously and endeavour to resolve them quickly and then explain the reasons for reaching our decision. In the unlikely event that you aren’t happy with the outcome, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of our final response.

Their details are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

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Feeling a little worried about your credit history? As a family run business, we understand that a minor lapse on your credit record doesn't necessarily reflect your character, or even give a true representation of your financial situation. While some lenders have very strict lending policies, we do our best to give you a chance to take out a loan and build up your credit record with a small loan paid back every week. Even if you aren’t working at the moment, we may be able to help. Find out more here.

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